Licenses & Regulatory Information
This page provides a general overview of who manages Requindale, the regulatory framework under which the service operates, the geographic areas where it is and is not available, and the process for requesting our corporate and compliance materials.
- Documents available on request
- Defined jurisdiction policy
- Written compliance procedures
On this page
- Operating entity
- Regulatory framework
- Jurisdictions
- What this is not
- Requesting documents
- Regulatory contact
- Notes on this page
Which legal entity operates the service
Requindale is a trading name used by the company that owns and operates this website and the associated client platform.
The operating company is the entity you contract with when you accept our Terms of Use and open an account. Its full registered name, its legal form, its registered particulars and the identity of the group it belongs to are set out in the client agreement you receive at onboarding, and are supplied on request through the routes described in the "Requesting documentation" section below.
Given that corporate arrangements, registration details and operational terms may be subject to change, we have chosen not to display them as permanent text in our marketing materials. The definitive references are your client agreement and the accompanying documentation package we furnish; in any conflict between this page and those materials, the latter shall take precedence.
Group companies and service providers
Certain functions - technology hosting, payment processing, market data, customer identification tools - are carried out by specialist third-party providers under written agreements. The categories of provider we use, and the way your personal data is handled by them, are described in our Privacy Policy. We do not publish provider names on this page.
The regulatory framework we work within
We outline here the categories of obligations that apply to the service, rather than specifying regulatory authorities or citing statutory references, which are appropriately located in binding legal documentation.
- 01
Client identification
Every account is verified before funding, trading or withdrawal, in line with the KYC and AML controls described on our KYC & AML page.
- 02
Financial-crime prevention
Customer due diligence and risk assessment, continuous monitoring of transactions, internal reporting protocols and archival requirements for periods mandated by law.
- 03
Handling of client money
Client balances are recorded separately from the operating funds of the business, and payouts are returned to a verified instrument in the client's own name.
- 04
Fair and clear communication
Costs, spreads and any applicable fees are published in your account and on our pricing page. We do not promise specific returns, and all promotional material carries a risk warning.
- 05
Data protection
Personal data is processed on a defined lawful basis, retained only as long as necessary, and protected by access controls and encryption in transit and at rest.
- 06
Complaints handling
A written internal complaints procedure with acknowledgement, investigation and a substantive reply within the timeframe stated when your complaint is logged.
If a particular jurisdiction establishes more demanding local rules than those referenced above, those more demanding requirements shall apply to clients with residence in that jurisdiction.
Jurisdictions served and excluded
The service is available only in jurisdictions where we are authorised to provide it. Eligibility is determined during the registration process based on your stated jurisdiction of residence and may be revised at any time.
Where the service is offered
Accounts may be opened by residents of the countries listed as eligible in the registration flow of your account. If your country appears in that list and you pass verification, you can proceed. If it does not appear, the service is not available to you.
Where the service is not offered
- Countries and territories subject to applicable international sanctions or embargoes.
- Jurisdictions in which providing this category of service to retail customers would require local regulatory authorisation that we do not currently possess.
- Jurisdictions identified as high risk for financial crime under applicable rules.
- Any territory we have chosen to exclude for internal risk reasons.
No solicitation
Nothing on this website is directed at, or intended for distribution to or use by, any person in a jurisdiction where such distribution or use would be contrary to local law. Accessing this site from an excluded jurisdiction does not create a right to use the service. If you move to an excluded jurisdiction while holding an account, tell us - the account may need to be restricted or closed and any balance returned to you.
What Requindale is not
Being clear about what we do not do is as important as describing what we do.
| Statement | Position |
|---|---|
| Personal investment advice | Not available. General educational material and market analysis are provided on an impersonal basis and do not consider your personal circumstances. |
| Tax, legal or accounting advice | Not available. For guidance specific to your situation, retain the services of an appropriately licensed adviser in your location. |
| A bank or a deposit account | Funds held are not considered bank deposits, do not produce guaranteed returns, and are excluded from any deposit-protection insurance. |
| Guaranteed or fixed returns | Never promised. Past performance is not a reliable indicator of future results. |
| Discretionary portfolio management | We do not trade an account on a client's behalf at our own discretion. |
| Execution and account services | ✓ Available, conditional on meeting requirements and passing verification according to the stated conditions. |
Capital is at risk. The value of investments can fall as well as rise and you may receive back less than you put in. Please read the Risk Disclosure before you decide to use the service.
How to request corporate and compliance documents
Existing clients, prospective clients and institutional counterparties may solicit our corporate and compliance materials. Rather than making these publicly available, we supply them upon application.
What can be requested
- Particulars of the regulated entity and its corporate structure.
- The current client agreement and the schedule of costs applicable to your account.
- A summary of our AML and client-identification procedures.
- The complaints-handling procedure and escalation route.
- Data-protection information relating to your own personal data.
How to make the request
- 01
Write to us
Use the contact route on our contact page. Write "Regulatory documentation request" as your subject line.
- 02
Identify yourself
State whether you are an existing client (and give the email address on the account) or a prospective client, and which documents you need.
- 03
Receive the pack
We will respond to your enquiry according to the response period specified in our acknowledgement. Certain materials may be supplied in summary form where they contain proprietary or confidential operational information.
Documents are sent to the verified contact details on file. We cannot send account-specific documentation to a third party without your written authorisation.
Regulatory and compliance questions
Questions about our regulatory position, our compliance procedures, or a concern you would like escalated should go to the compliance route rather than to general support.
How do I raise a compliance question?
Send it through the contact page and include the notation "Compliance". If you maintain an existing account, provide its associated email address, and briefly summarise your question.
How do I make a formal complaint?
Use the same route and mark the message "Complaint". You will receive an acknowledgement, a reference and an indication of the timeframe for a substantive reply. If the outcome does not resolve the matter, the reply will explain the further escalation options available to you.
What is the process for reporting questionable activity or misappropriation of our name?
Use the report abuse page. Impersonation of Requindale in messages, adverts or cloned sites should be reported there so we can act on it.
Are inquiries from media organisations or institutional representatives processed through this channel?
Yes - send them through the contact page with a clear subject line and they will be routed to the right team.
Notes on this page
- This page serves an informational purpose only. It does not constitute a contractual commitment and is not a substitute for the client agreement.
- Any amounts, limits or processing times mentioned across this site are indicative; the figures published in your account govern.
- This page undergoes periodic updating; the version currently displayed constitutes the most up-to-date statement.
- Read alongside the Terms of Use, the Risk Disclosure, the Privacy Policy and the KYC & AML Policy.
Need something in writing?
If you are carrying out due diligence on Requindale, ask us directly. We would rather send you the actual documents than have you rely on a summary.
Request the compliance pack
Corporate particulars, client agreement, AML summary and complaints procedure.
- Subject line: "Regulatory documentation request".
- Sent to the verified contact details on file.